Hapag-Lloyd Rotterdam – Commercial Steering Coordinator

• Identify deviations, trends and opportunities in volumes, revenues and customer performance, and translate them into clear recommendations and actions.
• Align priorities across Sales and other internal stakeholders and create buy-in for decisions and focus topics.
• Monitor commercial KPIs and sales performance and propose corrective actions to support target achievement.
• Prepare forecasts, reports and management updates and ensure consistent definitions and a single source of truth.
• Track market and competitor developments and translate them into commercial implications.
• Support pricing and customer focus discussions with structured analyses and business rationale.
• Support customer segmentation and targeted sales approaches together with the sales team and monitor effectiveness.
• Drive practical improvements in reporting and commercial processes in collaboration with relevant teams.
• Provide ad-hoc support to the Sales Director (administrative and analytical).

• Commercial mindset with strong stakeholder management skills;
• Able to influence without formal authority
• Strong in interpreting numbers, spotting anomalies and finding explanations with the business
• Structured, proactive and comfortable working under pressure
• Fluent in English
• Basic understanding of KPI and reporting concepts
• Advanced Excel skills (formulas, pivot tables, charts)
• Experience with BI/reporting tools such as QlikSense/QlikView and/or Salesforce reporting is a plus
• Experience with CRM systems (Salesforce or similar) is a plus
• Experience with process improvement (Lean/Six Sigma) is a plus, but not required

No programming required; affinity with data and reporting is important!