VACATURE | 7 JULI 2025
Inchcape Shipping Services B.V. – Agency Operator
At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.
ROLE SUMMARY:
In addition to a standard working week, you will be required to undertake work out of usual office hours on a rota basis.
- Contract: Permanent/Full time
- Location: Rotterdam, Hybrid
In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.
KEY RESPONSIBILITIES:
- Provide full coordination and ownership of appointments at ports within the jurisdiction of the office, from the enquiry and nomination stage through the port call to completion for all types of port agency and husbandry calls.
- Coordinate all vendors and suppliers well in advance of vessel arrival to ensure a smooth flow of all services with the aim to minimise vessel idle time in port.
- Boarding of vessels on arrival and/or departure.
- Maintain up-to-date records of port, terminal and berth information, restrictions and tariffs.
- Receive and respond to proforma port and husbandry cost requests.
- Ensure data integrity of Inchcape internal systems for all appointments including service ordered costs (PDA/CE) and timely handover of jobs to Finance.
- Ensure compliance to SOPs, KPI’s, and customer specific standing instructions and requirements.
- Ensure compliance to customer specific standing instructions and requirements, keeping the customer regularly informed throughout.
- Escalate any operational issues or problems in a timely manner to the line manager.
- Request pre-funding as required and ensure adherence to OK-to-Sail requirements.
- Ensure any special or standing disbursement instructions are communicated to DA Team.
- Ensure all suppliers well understand invoicing procedures and contacts.
- Assist DA Team with chasing ageing outstanding vendor invoices.
- Perform any other tasks that relate to the port agency function as/when business needs dictate.
WHO YOU ARE:
- Prior port agency experience or a background/education in the maritime, shipping or logistics field.
- Maritime or ICS shipping qualification (or willing to work towards).
- Strong communication and leadership capacities with a hands-on attitude.
- Excellent time management skills; experience multi-tasking in a fast-paced pressured environment.
- Ability to prioritise workload to meet strict timelines calmly.
- Comfortable dealing with different nationalities/cultures and levels of authority (ships’ Captains etc).
- Competent user of the Microsoft Office suite including Outlook, Excel and Word.
- Experience working in a customer-facing role.
- Hold a full Dutch Driving License and be willing to drive to ports across the region as required.
- Able and willing to work outside normal office hours (weekends and on public holidays) as required.
- Able to attend port calls which includes being outside in all seasons and physically boarding ships
YOU WILL RECEIVE:
- A competitive salary
- Company car and telephone
- Good primary and secondary employment conditions
- Working at the world’s largest independent shipping agent
- Growing team of young and enthusiastic colleagues
WHY INCHCAPE SHIPPING SERVICES?
We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training and expertise. We realise the value of our staff and know that your unique experiences, skills and passions will help you to build a rich and rewarding career in our dynamic industry.
Our values are at the centre of everything we do and the successful candidate will be expected to demonstrate and fully adopt these:
Global Perspective – we connect the world and see the bigger picture.
The Power of People – we rely on the strength of local agent knowledge and relationships.
Progress – we adopt new thinking and push for positive change in our industry.
#WeAreInchcape
Inchcape is an Equal Opportunities Employer – equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.
Additional Information:
Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.
To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.
Interested?
If you’re interested in applying for this position, please submit your application and CV by clicking button below or check this link.
