ZIM Netherlands – Inside Sales coordinator

Customer Relationship Management:

• Build, maintain, and manage relationships with customers in the assigned portfolio.
• Conduct follow-up calls and visits with customers to ensure satisfaction and address any concerns.

Sales Support:

• Provide quotes to customers and ensure timely follow-up on inquiries.
• Proactively engage in “cold calls” to expand the customer base and generate new business opportunities.
• Identify and provide sales leads to other team members to maximize business growth.

Customer Support and Coordination:

• Serve as the focal point and primary contact for customers within the assigned portfolio, addressing their needs and inquiries promptly.
• Collaborate with Customer Service and Finance teams to resolve customer complaints and disputes effectively.

Market Intelligence:

• Gather market intelligence and insights to stay informed about industry trends, competitor activities, and customer preferences.
• Share relevant market information with the team to support strategic decision-making and business development efforts.

Data Management:

• Maintain and update customer data in CRM and other internal systems to ensure accuracy and accessibility of information.

• Experience in container shipping or forwarding in a sales or customer service position.
• Proficient MS Office skills, particularly in Word and Excel.
• Familiarity with CRM systems and their applications in managing customer relationships.
• Fluency in Dutch and English languages for effective communication with customers and team members.
• Strong team-player with an outgoing personality and excellent interpersonal skills.
• Ability to work under pressure and meet deadlines in a fast-paced environment.